Return and Exchange Policy
At Outdoor Privacy Screens, we are committed to ensuring your satisfaction with our products. Please review our return and exchange policy below:
Returns and Exchanges
- Damaged or Defective Products
- If your product arrives damaged or defective, please contact us within 7 days of delivery.
- To initiate a return or exchange, email us at info@outdoorprivacyscreens.ca with your order number, a description of the issue, and photos of the damaged or defective product.
- We will issue a replacement or process a refund based on your preference
- Items that show signs of wear, installation, or use will not be eligible for return or exchange unless they are damaged or defective.
- Products must be unused, in their original packaging, and include all components.
2. For other return requests (if applicable): Contact us to initiate returns for any reason other than defects or damage.
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Refunds
- Refunds will be processed within 5-7 business days of receiving the returned item.
- Refunds will be issued to the original payment method used for the purchase.
Contact Us
If you have any questions or need assistance with a return or exchange, please contact us.
We strive to provide high-quality products and excellent customer service, and we appreciate your understanding of our return and exchange policy.